F.A.Q.s

WILL MY PERSONAL INFORMATION BE CONFIDENTIAL?

Keeping your Personal Information secure is our priority, and we take all steps reasonably necessary to protect your Personal Information against any unauthorized access. Information you provide to us via our Website is stored on secure servers. Your card details and passwords are not available to any of our employees.

HOW WILL I KNOW IF AN ITEM IS OUT OF STOCK?

A ‘Out of Stock’ banner will be displayed by an item if it is sold out. In rare cases, a product may be available when you place an Order but sold out by the time we process the Order. Should this happen, we will notify you.

WHERE DOES Sellma shop SHIP TO?

Just select your country at checkout. You will be informed if your country is in country list.

HOW WILL I KNOW IF sellma shop HAS RECEIVED MY ORDER?

After placing your order, you will receive an email to inform you that your order has been received. However, this does not mean that your order has been confirmed. If paying by payment card, your order will only be accepted once your card details/payment have been approved, the delivery address has been verified and the items are located and shipped. From here, you will then receive a second email from us confirming your order. In the event of a problem however, you will quickly be informed and your payment will not be processed.

HOW CAN I TRACK MY ORDER?

You will receive a tracking number by email in order to track your order. If you don’t receive it, contact our team directly by email info@orchideestudio.com

HOW DO I SEARCH FOR A SPECIFIC ITEM?

By using the search bar in the top right corner of the page, you will be able to search by name of Sellma Product

ARE GIFT CARDS  or Giveaways AVAILABLE?

Follow our social media and check them regular to get all information when Gift Cards or Giveaways are available.

HOW DO I CONTACT CUSTOMER SERVICE?

You can contact our customer care team by emailing info@orchideestudio.com.

HOW DO I MAKE A PURCHASE?

It is so easy! Browse the site via the labeled categories i.e  Sellma Lashes, Lipmattes or Lipshines . Click on your desired item and click ‘Add to Cart’. Your chosen item will appear in your shopping cart on the top right of the page.Continue shopping by clicking the Continue Shopping icon. When you are ready to place your order, revisit your Shopping Cart and select Proceed to Checkout. Follow the simple prompts to complete the checkout process. For further help or technical issues, please contact our customer care team through our contact page, or directly by email info@orchideestudio.com.

I HAVE NOT RECEIVED MY ORDER?

Please contact our customer care team through our contact page, or directly by email info@orchideestudio.com.

WHAT IS THE RETURNS POLICY?

No! Due to hygienic reasons we don’t offer returns on Cosmetics Products. Sales are final. In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 14 days of receipt of package. If goods are damaged, or not as described please do send a photo with the damaged good to us at info@orchideestudio.com.